Terms & Conditions – Quick Draw Mobile Lab LLC

PLEASE NOTE…..OUR ARRIVAL WINDOW COULD BE UP TO 45 MINUTES. YOU WILL GET A TEXT WITH WHEN YOUR PHLEBOTOMIST IS EN ROUTE TO YOU!

IF APPLICABLE, PAYMENT OF YOUR INVOICE IS DUE BEFORE YOUR PHLEBOTOMIST CAN BE DISPATCHED TO YOUR LOCATION!!!

Quick draw mobile lab does not collect any specimens for any labs that require them to be shipped out of state FROZEN via FedEx, UPS or USPS. We only collect specimens that are room temp or refrigerated Only if your specimens are shipped out to be tested. This does not apply for local blood draw collection labs like Sonora Quest or LabCorp.

NON-PAYMENT OF YOUR INVOICE UP TO 8 HOURS BEFORE YOUR APPOINTMENT WILL RESULT IN AUTO APPOINTMENT CANCELATION BY OUR SYSTEM.

YOUR PHLEBOTOMIST WILL NOT ACCEPT ADD-ON TESTS TO YOUR SCHEDULED ORDER(s) NOR ADD ON A NEW ORDER DURING YOUR VISIT. ALL LAB ORDERS MUST BE SUBMITTED TO QUICK DRAW MOBILE LAB BEFORE YOUR SCHEDULED APPOINTMENT.

QUICK DRAW IS NOT LIABLE FOR ANY SPECIMENS THAT ARE MIS-HANDLED, LOST, OR SPILLED BY FEDEX/UPS OR THE LAB THAT IS RUNNING YOUR TEST. HOWEVER, WE WILL WORK WITH YOU & THE LAB TO FIGURE OUT THE BEST RESOLUTION IF POSSIBLE.

QUICK DRAW MOBILE LAB HAS THE RIGHT TO REFUSE &/OR DISCHARGE ANYONE FROM SERVICES IF YOUR BEHAVIOR IS DEEMED INAPPROPRIATE &/OR FOR ANY OUTSTANDING BALANCE OF ANY SORT.

Payments Policy:

Last Updated: January 1, 2023

Quick Draw Mobile Labs requires payment (“Payment”) of a fee for use of the Services before services are performed. Specific fees will be outlined on the invoice & website at www.quickdrawlab.com

(a)
General. When you make a payment (a “Transaction”), you expressly authorize us (or our third-party payment processor) to charge you for such Transaction. We may ask you to supply additional information relevant to your Transaction, including your credit card number, the expiration date of your credit card, and your email and postal addresses for billing and notification (such information, “Payment Information”). You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information. When you initiate a Transaction, you authorize us to provide your Payment Information to third parties so we can complete your Transaction and charge your payment method for the type of Transaction you have selected (plus any applicable taxes and other charges). You may need to provide additional information to verify your identity before completing your Transaction (such information is included within the definition of Payment Information).

(b)
Canceling Payment. You may cancel a Transaction for a full refund more than 24 hours before a scheduled blood collection appointment. WITHIN 24 HOURS OF YOUR SCHEDULED BLOOD COLLECTION APPOINTMENT, YOUR PURCHASE IS FINAL AND YOU WILL NOT BE ABLE TO RECEIVE A REFUND OF YOUR PAYMENT. If something unexpected happens in the course of completing a Transaction, we reserve the right to cancel your Transaction for any reason; if we cancel your Transaction, we’ll refund any payment you have already remitted to us for such Transaction. To cancel, you can scroll to the bottom of your appointment confirmation that was emailed to you and you will see a button that says “Reschedule/Cancel Here”

We charge a $35 late cancelation fee that is to be paid before your phlebotomist can conduct your current visit for Same day cancelations. Non payment of this fee will result in future canceled appointments.

(c)

No Show Appointments. If your phlebotomist arrives at the address scheduled for your appointment and the patient is not at that location for their visit, we will give a 10-minute grace period for arrival after which your appointment will be considered a no-show and a refund WILL NOT be issued due to inconvenience. For visits not paid for up front and are reimbursed to quick draw in any way A full amount of $75 is required as a no show fee. The speed must be paid before any future appointments can be scheduled. If refunds are issued when deemed appropriate by Quick Draw Mobile Lab, it will Be a partial refund (minus fee that’s charged to Quick Draw Mobile Lab, by our payment service provider).

(d)

Changing appointment location. You can change your appointment location up to two times before your scheduled visit as long as it’s within an 8-mile radius of your originally scheduled location.