Terms & Conditions – Quick Draw Lab

PLEASE NOTE…..OUR ARRIVAL WINDOW COULD BE UP TO 45 MINUTES. YOU WILL GET A TEXT WITH A REAL-TIME LINK TO TRACK YOUR PHLEBOTOMIST WHEN SHE/HE IS EN ROUTE TO YOU!

PAYMENT OF YOUR INVOICE IS DUE BEFORE YOUR PHLEBOTOMIST CAN BE DISPATCHED TO YOUR LOCATION!!!

NON-PAYMENT OF YOUR INVOICE 8 HOURS BEFORE YOUR APPOINTMENT WILL RESULT IN APPOINTMENT CANCELATION.

YOUR PHLEBOTOMIST WILL NOT ACCEPT ADD-ON TESTS TO YOUR SCHEDULED ORDER(s) NOR ADD ON A NEW ORDER DURING YOUR VISIT. ALL LAB ORDERS MUST BE SUBMITTED TO QUICK DRAW MOBILE LAB BEFORE YOUR SCHEDULED APPOINTMENT.

QUICK DRAW IS NOT LIABLE FOR ANY SPECIMENS THAT ARE MIS-HANDLED, LOST, OR SPILLED BY FEDEX/UPS OR THE LAB THAT IS RUNNING YOUR TEST. HOWEVER, WE WILL WORK WITH YOU & THE LAB TO FIGURE OUT THE BEST RESOLUTION IF POSSIBLE.

QUICK DRAW MOBILE LAB HAS THE RIGHT TO REFUSE &/OR DISCHARGE ANYONE FROM SERVICES IF YOUR BEHAVIOR IS DEEMED INAPPROPRIATE &/OR FOR ANY OUTSTANDING BALANCE OF ANY SORT.

Payments Policy

Last Updated: January 1, 2023

Quick Draw Mobile Labs requires payment (“Payment”) of a fee for use of the Services before services are performed. Specific fees will be outlined on the invoice & website at www.quickdrawlab.com

(a)
General. When you make a payment (a “Transaction”), you expressly authorize us (or our third-party payment processor) to charge you for such Transaction. We may ask you to supply additional information relevant to your Transaction, including your credit card number, the expiration date of your credit card, and your email and postal addresses for billing and notification (such information, “Payment Information”). You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information. When you initiate a Transaction, you authorize us to provide your Payment Information to third parties so we can complete your Transaction and charge your payment method for the type of Transaction you have selected (plus any applicable taxes and other charges). You may need to provide additional information to verify your identity before completing your Transaction (such information is included within the definition of Payment Information).

(b)
Canceling Payment. You may cancel a Transaction for a full refund more than 24 hours before a scheduled blood collection appointment. WITHIN 24 HOURS OF YOUR SCHEDULED BLOOD COLLECTION APPOINTMENT, YOUR PURCHASE IS FINAL AND YOU WILL NOT BE ABLE TO RECEIVE A REFUND OF YOUR PAYMENT. If something unexpected happens in the course of completing a Transaction, we reserve the right to cancel your Transaction for any reason; if we cancel your Transaction, we’ll refund any payment you have already remitted to us for such Transaction. To cancel, you can scroll to the bottom of your appointment confirmation that was emailed to you and you will see a button that says “Reschedule/Cancel Here”

(c)

No Show Appointments. If your phlebotomist arrives at the address scheduled for your appointment and the patient is not at that location for their visit, we will give a 10-minute grace period for arrival after which your appointment will be considered a no-show and a refund WILL NOT be issued due to inconvenience.